Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

Contact information: name, phone number, email address when you submit an enquiry through our website.

Health information: medical history, referral details, and test results provided as part of your clinical care.

Technical information: anonymised website usage data including pages visited, browser type, screen resolution, and referring URL. This data is collected automatically and does not identify you personally.

Medicare details: your Medicare card number and referral information, which are required for bulk billing purposes.

2. How We Use Your Information

We use your personal information for the following purposes:

To provide cardiology consultations and diagnostic services.

To process Medicare bulk billing claims on your behalf.

To respond to enquiries submitted through our website contact form.

To communicate with your referring doctor about your care.

To improve our website and services through anonymised analytics.

We will not use your personal information for marketing purposes without your explicit consent.

3. How We Store and Protect Your Information

Personal and health information is stored securely in accordance with the Privacy Act 1988 and the Australian Privacy Principles (APPs). Electronic records are protected by encryption, access controls, and secure hosting. Physical records are stored in locked facilities with restricted access.

Website enquiry data is stored in a secure, encrypted database hosted by Supabase with servers located in Australia. Access is restricted to authorised personnel only.

4. Disclosure of Information

We may disclose your personal information to:

Your referring general practitioner or specialist, as part of your ongoing medical care.

Medicare Australia, for the purpose of processing bulk billing claims.

Hospitals where Dr Grewal has admission rights, if hospital care is required.

Third-party diagnostic providers (such as radiology centres), when external tests are arranged.

We will not sell, rent, or disclose your personal information to any third party for marketing or commercial purposes.

5. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal information we hold about you.

Request correction of inaccurate or outdated information.

Withdraw consent for non-essential data processing.

Lodge a complaint if you believe your privacy has been breached.

To exercise any of these rights, please contact us using the details below.

6. Cookies and Website Analytics

Our website uses anonymised analytics to understand how visitors use the site. This may include page views, referral sources, and device information. We use a locally hosted analytics solution (not Google Analytics) and do not share this data with any third party.

We use localStorage to store anonymised visitor identifiers for analytics purposes. No personally identifiable information is stored in cookies or localStorage.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be published on this page with the revised date.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Phone: 1300 935 952

Email: admin@completeheartcentre.com.au

You may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you are not satisfied with our response.